My friend Paul talks about web site usability on his blog, making web sites look pretty but also make everything clear and simple.

I want to cover usability as well, from the point of an IT helpdesk engineer, I see far too much poorly designed software which is awkward to support, not adaptable or intuitive to the end user.

In short, I like computers to adapt to the way people think, rather than the other way round…

please also check out my friend Ed’s IT support blog